Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund Process
If you ordered the wrong size, color, or simply changed your mind, returns and exchanges are not supported. However, in case of a damaged product or a manufacturing error, we offer a refund if you contact us within 30 days of product delivery. Please provide a clear photo showing the issue.
Refunds are issued to your original method of payment. If your selected billing currency is not United States Dollar (USD), the refund will be returned directly to the original payment source.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@zion-threads.shop
Shipping returns
To return your product, please wait for our approval. Once your return is approved, we will provide you with the return address via email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our refund and return policy, please contact us at customerservice@zion-threads.shop